Frequently Asked Questions

We process orders within 1–2 business days. Delivery typically takes 7–14 business days depending on your location. You'll receive a tracking number by email as soon as your order ships.

Yes — we ship worldwide. International delivery usually takes 10–21 business days. Import duties or customs fees may apply depending on your country and are the customer's responsibility.

Once your order ships, you'll receive an email with a tracking link. You can also check your shipment status anytime on our Track Order page.

Yes — free shipping is included on all orders, no minimum required. We believe great insoles should reach you without surprise fees at checkout.

We offer a 30-Day Money-Back Guarantee. If you're not satisfied for any reason, email us at support@kaneea.com within 30 days and we'll refund you in full — no return shipping required.

Simply email support@kaneea.com with your order number and reason. We process refunds within 3–5 business days. You do not need to send the product back.

Absolutely. Contact our support team and we'll guide you through the process. The fastest route is to return your current pair and place a new order for the correct size — we'll prioritize it.

KANEEA insoles come in EU sizes 35–46 (US women's 4–13, men's 4–13). Match your regular shoe size. If you are between sizes, we recommend sizing down — each insole can be trimmed at the toe end using the printed cut lines for a precise fit.

Size down. Our insoles include trim lines on the toe end so you can customize the length. It's easier to trim off a little than to fit an oversized insole into a snug shoe.

Place the insole against your shoe's factory insole (or trace your shoe's outline). Use the numbered cut lines printed on the toe area as a guide, then cut along the line with scissors. Always trim from the toe end only — never the heel.

In most cases, yes — removing the factory insole gives you the best fit and prevents the shoe from feeling too tight. If the factory insole is glued in and cannot be removed, our slim 8mm profile at the heel still fits in most shoes without discomfort.

Most people feel comfortable from day one. If you have not used arch support before, we recommend wearing them for 2–3 hours on the first day and gradually increasing wear time over the first week as your feet adjust.

Yes. KANEEA insoles are designed with a low-profile 8mm heel that fits in most slim shoes including dress shoes, loafers, and Oxford-style footwear. If your dress shoes are especially narrow, removing the factory insole first is recommended.

Yes — our insoles are designed to be transferable. Simply lift them out and place them in another pair. The bottom surface grips the shoe lining so they stay in place during use, but lift out easily when you want to switch shoes.

Yes. KANEEA insoles work in sneakers, running shoes, work boots, hiking boots, safety footwear, and casual shoes. They are not recommended for sandals or open-toe shoes where they have nothing to grip.

Yes. KANEEA insoles provide targeted arch support and deep heel cushioning — the two key factors in plantar fasciitis relief. The memory foam redistributes pressure away from the inflamed fascia. Many customers report noticeable relief within the first few days of consistent use.

Yes. Our insoles are specifically shaped to provide arch support for flat and low-arch feet. They lift the arch into a neutral position, which reduces strain on the plantar fascia, ankles, and knees caused by overpronation.

Often yes. Many cases of knee, hip, and lower back pain originate from poor foot alignment and shock absorption. By stabilizing the foot and correcting gait, quality insoles can significantly reduce the upward chain of stress. We recommend consulting a physiotherapist if pain is severe or persistent.

Our insoles provide excellent cushioning and pressure distribution, which is beneficial for diabetic feet. However, people with diabetes should always consult their doctor or podiatrist before changing their footwear setup, as individual needs vary significantly.

Custom orthotics are individually molded devices prescribed by a podiatrist for specific clinical conditions. KANEEA insoles are over-the-counter comfort insoles engineered to support the natural shape of most feet — effective for everyday pain relief and prevention, at a fraction of the cost. For severe deformities or clinical conditions, see a podiatrist.

Remove the insoles from your shoes. Hand wash with mild soap and lukewarm water using a soft brush or cloth. Rinse thoroughly and air dry at room temperature — away from direct sunlight or heat sources. Do not machine wash or tumble dry as heat damages the memory foam.

With daily use, KANEEA insoles typically last 10–14 months. Replace them when you notice reduced cushioning, visible compression of the foam, or if your foot pain returns after a period of relief. Active users or heavier individuals may need to replace sooner.

Squeaking is usually caused by friction between the insole and the shoe lining. Try removing the insoles and applying a light dusting of foot powder or cornstarch to the bottom of the insole before reinserting. This stops friction without affecting performance.

Orders can be changed or cancelled within 12 hours of placing them. After that, the order enters fulfillment. Email support@kaneea.com immediately with your order number — we'll do our best to help.

We're sorry about that. Email support@kaneea.com with your order number and a photo of the issue. We'll send a replacement or issue a full refund immediately — no questions asked.

Yes — we work with businesses, clinics, and workplace wellness programs. Email us at support@kaneea.com with your requirements and we'll provide a custom quote.